Contact, Feedback & Complaints

Use this page for general enquiries, administrative questions, feedback, complaints, or privacy and records requests.

If you are interested in personalised clinical nutrition support, please use the Personalised Support questionnaire instead. This contact form does not begin the consultation onboarding process.

Before you send your message

Please do not include a detailed medical history, test results, medication lists, or other extensive health information.
This form is not continuously monitored and must not be used for urgent or emergency care. If there is an immediate risk to health or safety, call 000 or seek urgent medical attention.
Your submission will be stored securely in WordPress so I can review and respond to it.

Feedback and complaints

Feedback and complaints are welcomed and will be handled respectfully. I aim to acknowledge your message within two business days and may contact you for further information or to discuss an appropriate resolution.

External complaints

If you have concerns about my service, you are welcome to contact me using the form below. I take complaints seriously and aim to address them promptly and fairly.

In most cases, the Victorian Health Complaints Commissioner asks people to try to resolve a complaint directly with the health service provider first. If you are dissatisfied with my response, or it is not reasonable or possible to raise the matter with me, you can contact the Health Complaints Commissioner.

The HCC provides a free, confidential and impartial complaints service concerning health services and the handling of health information in Victoria.

For concerns specifically about the handling of personal information, you may also be able to contact the Office of the Australian Information Commissioner.

Send a message

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Thank you — your message has been received.

I will review your message and aim to respond within two business days.